Return window
Tell us within 7 days of delivery that you want to return an item. The parcel itself can reach us afterwards; the notice is what has to land inside the window.
Condition we can accept
Unused and unpowered with a dry tank, in the original box with the accessories and manual, and with the invoice. A steamer that has had water through it cannot be sold as new, so please check the voltage and the tank size before the first fill.
What we cannot take back
Units that have been filled or powered, anything descaled or opened, clearance stock, gift cards, and items returned without the box that protects the housing and the cord.
Damaged, wrong or short
Film the parcel as you open it. A cracked housing, a leaking tank on first fill, a unit dead on arrival, the wrong model or a box short of its listed accessories is covered if that unboxing video reaches us within 48 hours of delivery. We cover the replacement and the return freight in those cases, and the invoice in the parcel is all the paperwork we need.
Refund timing
Once a return is approved, the refund is processed within 10 business days to the original UPI handle or bank account. For a Cash on Delivery order we take your UPI ID in writing before releasing it.
How to start a return
Email care@mavoraparade.shop with the order number, a line about what is wrong, and the video if the parcel arrived damaged. Instructions follow within one to two working days, with a pickup where the route allows one.